More than 96 percent of hotel guests travel with a smartphone and nearly 46 percent of guests travel with at least two smart devices, representing a 10 percent increase in just two years, according to Hotel Internet Services, indicating an increasing need for hoteliers to adopt mobile device-compatible services.
HIS conducted a study of more than 500 guests and 200 hoteliers in order to determine the impact that new technologies such as voice control and online content streaming are having on the hospitality market and hotel revenues. Following a similar survey conducted by HIS in 2016, the new “Putting the Guest Back into Hotel Entertainment” research demonstrates how guest demands for enhanced connectivity, instant service and enhanced convenience have significantly risen over just the past two years.
